Archive for June, 2012

40. Is Google your single link of failure for your business?

Saturday, June 30th, 2012

Since the creation of the Google search engine, as well as the much publicised “do no evil”, their main objective has been to return relevant search results to the person who is looking for information. It is important to remember this as their objective is NOT to help businesses and organisations promote their website (however good it might be)!

Old way to improve rankings

Due to this objective, many small business website owners have looked for ways to help their website improve in the search engine rankings. Some have had success, others have not. A whole industry offering search engine optimisation (SEO) has been created, again with a varying degree of success. SEO can be split into 2 distinct areas, on page (the structure and content that appears on a website) and offpage (inbound links from other websites, directories, etc). It should also be added that social media (how many Facebook ‘likes’, Google ‘+ 1′s’, etc that your website is receiving).

Over recent years, Google gave a very high ranking to websites with many inbound links, especially where the anchor text of link was an exact match to a search phrase. Anchor text is simply the text that appears in a link i.e. Click Here. Many SEO companies focused on adding links with the anchor text matching the search phrase a website wished to rank well in the search engines. So if you were running a building company in Colchester, the anchor text would typically be ‘builders in Colchester’, ‘Colchester builders’, etc.

Old way made the searchers unhappy

The Google algorithm used to equate many links with the same anchor text to mean that the website must be a good match for the search phrase. This resulted in websites who practiced this approach rising to the top of the Google rankings. Unfortunately, the results that reached the top were not always the results that the person searching was looking for. This means that the searchers were unhappy that in turn means that Google was unhappy for not meeting their objective.

Google comes to the rescue

In April 2012 Google addressed this my adjusting their search algorithm to discount inbound links that looked like they were artificial and / or being used to manipulate rankings. This change hit a number of websites quite hard, unfortunately many innocent websites were caught in the cross fire. While there is still much debate on what is the best approach for SEO (just search for best seo approach post penguin), one thing is certain, building links using the same anchor text is no longer as effective. In fact it can hurt your rankings.

Important lesson

Facebook Business PageLike in business, you should never rely on one customer for all your business. What happens if they go ‘bust’? The same is true for search engine traffic. Google often makes changes to their search engine algorithm. If you are unlucky, you could lose all of your traffic overnight. Therefore, it makes sense to look to other channels as well for search traffic. For example, Facebook is the 2nd most visited website each month with many people using it to seek buying advice. Every business should set up their own Facebook Business page. It provides another source for visitors, and lessens the risk of single point of failure with Google.

39. Ideas for small business to benefit from 2012 Olympics

Friday, June 22nd, 2012

The stadiums and facilities are complete, the transport systems have had test runs for the extra visitors so all that is needed is the start of the 2012 Olympics in Stratford, London will start on 27th July.  If small businesses are not already thinking about how to benefit from the games, they should certainly start now so as not to miss out!

To help the thought process, here are a few ideas.  Obviously not applicable to all businesses.  However, the aim is to serve as a ‘kick start’ to the thought process.

Special Offers / Discounts

People always like to get ‘a deal’.  You can think about launching a special offer or discount that is related to the Olympics.  So offer on your leaflets, signs, website, etc would be something like “Olympic Games Special Offer”.  Describe the offer i.e. 20% discount, buy 1 get 1 free, etc.  Then, most important, create the urgency by saying the offer closes on 16th August 2012.

If you want to be really clever, you can link the discounts to the games such as 20.12% discount.  However, do think about how hard this will be.

It could be as simple as giving free chocolate Olympic medals to all the children who come in to your business.

Themed Events

You can hold special Olympic themed events:

  • Launching new products, services
  • Starting your summer sale
  • For a bar, cafe, restaurant launch an Olympic menu

If possible hold mini Olympics or Olympic themed games as part of your event.  Offer prizes to winners, proceeds to charity, etc.

If you can hold an event or special day.  See if you can drum up extra publicity by issuing a press release to your local paper or radio station.

 Extra Visitors

If you are based in or around London (including close to airports or ports), think about the extra visitors who will be arriving to the area.  If you run a B&B or restaurant, create offers that target Olympic visitors.  If you sell or manufacture products, such as furniture, ornaments, etc you have an opportunity to reach new customers.  The advances of the internet mean that more and more people are more than happy to place mail order purchasers via the internet.

Conclusion

This is only a quick post with generic ideas.  The aim is to start the thought process and, most importantly, prompt action to be taken so you can benefit from the Olympic Games.

38. Local Search – make the most of citations

Thursday, June 7th, 2012

As I have mentioned in previous posts, Google is trying harder than ever to ensure a good user experience.  This means an increased focus on returning local search results that are relevent.

This has meant that Google Places has gone through yet another update and now you will see an increased number of ‘blended’ search results.  This is where both normal organic and Google Places search results are displayed on the first page of Google.

local search results

This means that it is even more important to make sure that small businesses are set-up in a way to maximise the benefits of this service.

Action Plan

1. Claim your Places page

If you have not already, make sure that you claim (or add) your business page.

2. Complete the set-up

Make sure that you correctly complete all of the information, being mindful to take advantage of the different fields available to help people find you.  You must ensure the entry is 100% complete.

If you find any errors in the existing data and / or duplicate Places page, make sure you correct / get the duplicate page(s) deleted.

3. Reviews / Reputation Management

Check to see if you have any reviews.  If you do, and you find bad reviews, take action to contact the person who left the poor review and try to resolve their concern.  Likewise, examine your business and make sure that any deficiencies in your service that may have caused the bad review are addressed.

Get into the habit of asking your customers to add reviews.  If you don’t ask you don’t get!

4. Citations

Work on your digital footprint – mentions of your business across the internet (known as citations).  The more sources Google finds of your business name, address and (telephone) number (NAP), the more credible.

Downside is for Google to see a match, the NAP must exactly match your Places page.  So take care when adding your details to directories, websites, etc.  It is also worth searching and cleaning up old entries to gain more benefit.

Summary

Local Search is important.  Make sure you take the time to make the most of the trend.

If you would like a free local search analysis report for your business, send a mail to local@digitalark.co.uk with your website a 3 search phrases you are trying to rank your website for.

We are offering a number of cost effective local search packs to help get small businesses take advantage of local search.